CHANGES IN ROOM AND RATE

During the period of a guest's stay, there may be a change of a room/ or rate. These changes must be notified to the other departments by the front desk staff. A change notification will be sent out giving details of the change for the following reasons.

• The cashier will need to alter the room number or rate on the bill.
• The telephone operator will have to change the room number on the alphabetical guest index.
• The restaurant should know of a room change or plan during his/ her stay.
• The front desk staff must make necessary amendments on the reception board information to show the updated status.
• The housekeeping must know , as a room change will involvethe cleaning of a room from which the guest has moved, or if the guest id joined by another member of the family then more linen will have to be provided
  

VOUCHERS

Vouchers are special documents generally in printed form. It is issued by travel agents and airlines stating the required services to be provided by the hotel. It indicates that the guest has pre- paid to the travel agencies or the concerned company guarantees the payment of bill for accommodation and services of the particular guests. Hence for the recovery of each payment the steps are:

• Receive and check the vouchers at check- in such billing instructions are mentioned.
• Read the vouchers carefully and determine whether it has been issued from bona-fide travel agency duly recognized by the hotel. If in doubt refer to the list of bona-fide agent as issued by the account department.
• Check the name of the guest, date and room required.
• Check the room plan and any other special remarks.
• Ask the guest/ group leader to sign the bills and the folios.
• Do not give copies of signed bills.
• Attach the vouchers and the folio together and send it to the account department.
  

TRAVELLER'S CHEQUES

The customer purchases traveler's cheques in his/ her own country before commencing his/ her journey. These may be in international currencies the customer requires. these cheques are signed twice. It is signed firstly at the time of purchase and serial numbers are noted by the issuing bank. While using traveler's cheque for payment, the owner will sign and date each cheque. The cashies should carefully watch the second signature of the guest at the , and tally the signature and the photograph against the passport/ identity card. All traveller's cheques should be converted into local currencies at the current day's exchange rate. The traveller's cheques areexchanged for their required currency value by the bank then credited to the hotel's account.