CHANGES IN ROOM AND RATE

During the period of a guest's stay, there may be a change of a room/ or rate. These changes must be notified to the other departments by the front desk staff. A change notification will be sent out giving details of the change for the following reasons.

• The cashier will need to alter the room number or rate on the bill.
• The telephone operator will have to change the room number on the alphabetical guest index.
• The restaurant should know of a room change or plan during his/ her stay.
• The front desk staff must make necessary amendments on the reception board information to show the updated status.
• The housekeeping must know , as a room change will involvethe cleaning of a room from which the guest has moved, or if the guest id joined by another member of the family then more linen will have to be provided