VOUCHERS

Vouchers are special documents generally in printed form. It is issued by travel agents and airlines stating the required services to be provided by the hotel. It indicates that the guest has pre- paid to the travel agencies or the concerned company guarantees the payment of bill for accommodation and services of the particular guests. Hence for the recovery of each payment the steps are:

• Receive and check the vouchers at check- in such billing instructions are mentioned.
• Read the vouchers carefully and determine whether it has been issued from bona-fide travel agency duly recognized by the hotel. If in doubt refer to the list of bona-fide agent as issued by the account department.
• Check the name of the guest, date and room required.
• Check the room plan and any other special remarks.
• Ask the guest/ group leader to sign the bills and the folios.
• Do not give copies of signed bills.
• Attach the vouchers and the folio together and send it to the account department.