INTRODUCTION TO RESERVATION

The term reservation can be defined as ‘an agreement between the customer and service provides for service pertaining to the future.’ Request for booking of hotel rooms from various sources is received, processed, documented and retrieved at the appropriate time to ensure the guests their room and other services upon arrivals. It enables the management to maintain a proper control. it also helps in strengthening sales and marketing strategies.

In a large hotel this section area of the front office equipped with sufficient accessories and equipments, and ideally with a view to render better service to the customer/guest. Hence, required things in this section are conveniently this section has causally been looked after by receptionists. This section not only books the rooms for quests accordingly, but also performs all activities of the factors affecting reservation, such as confirmation, cancellation, over booking, reservation amendment, no-show, etc. in the modern times all these functions are carried out through the computer network system.