Reservation can be defined as an agreement between clients and service providers for the services that are to be rendered in the future. The service is fundamentally related to booking/blocking of accommodation for the visitors/travelers. The guest is greatly benefited once the reservation is done within the premium time. It helps them to get better price and to get a fair deal. The purpose of reservation is enumerated as under :
• For effective planning and to increase the efficiency of the given manpower, machine, money and material.
• To sale the main product of the hotel, i.e. accommodation.
• To forecast future room occupancy.
• To maximize occupancy at all times.
• To avail the best of the facilities at the most reliable rate.
• To save time and money.
• To build a good rapport among the guests.
• To maximize occupancy by the sale of other outlets of the hotel.
• To avoid skippers and business of non-prospective guests.
• To secure payment in advance.
• To help in marketing and sales promotion strategies.
• To maintain standard formats of summary of information.
• To enable the management to estimate the anticipated revenue.
4 comments:
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