Hotel may receive the reservation inquiry in variety of ways. Reservation request may be made in person, over the telephone, through the mail, via fax, internet, CRS etc. Regardless of the source, the reservation personnel will collect the following information about the guests’ stay through the process known as reservation inquiry. From such inquiry the following information is obtained about the guests’ stay:
1. Name of the guest
2. Date of departure
3. Desired room type
4. Required number of rooms
5. Special remarks (if any)
6. Contact address and telephone numbers
7. Date of arrival
8. Desired room rate
9. Desired room plan
10. Number of pax
11. Reservation source
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