MAINTAINING THE RESERVATION RECORDS

The reservation record is maintained in two ways. They are:

1. DOCUMENTING THE ORIGINAL RESERVATION

After recording the reservation details in the reservation form or the computer, it is necessary to have a proper filing system for future reference. In any reservation system the record is maintained in chronological order as per the date of arrival and thereafter as per the surname.

2. MODIFICATION OF RESERVATION

When the guest tries to revise the reservation, the details of changes done must be attached with the reservation form. In case of cancellation, the cancellation form must be filled and attached. As per the details in the form the room status must be updated or amended accordingly.