Hotel diary is an important document used in front office operation to record the basic information about the room reservation request in the very beginning. It is a control tool used in the reservation section to discourage fraud. Sometime, it is also termed as booking diary, which contains horizontal and vertical lines with necessary information on which everyday booking record could be written down.
The booking diary is kept by front office manager on his table as a ready reference of booking for one particular day. Reservation assistants are responsible to fill the daily record of the information on reservation request and other reservation details in this diary for the Front Office Manager (FOM).PURPOSES
Hotel diary is a small but very effective format that helps that helps the front office manager or his assistant to obtain the following information:
1. To see the number of guests/ clients seeking reservation
2. To know the type and number of rooms requested
3. To establish the room rate
4. To allocate room numbers
5. To determine the agencies and sources offering business
6. To know how and when the booking was made
All the essential data related to the room reservation is entered in the hotel diary under the arrival date and should contain the following information:
1. Name of the guest
2. Date of booking
3. Rate desired
4. Length of proposed stay
5. Any special remarks
6. Type of accommodation requested
7. Mode of reservation used
8. Number of rooms required
9. No. of pax
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